Shipping & Warranty

-Orders are usually fulfilled in 1-2 business day after your purchase

-Tracking # will be sent to you via email.

-Orders will usually arrive within 2-4 weeks.

For international orders, please check with the VAT laws of your local region. In most situations, VAT will not apply or very small amount due to the relatively low value of the shipment. Unfortunately, BYRIVER will not be able to cover or refund any duty fees incurred by your local laws.

We stand behind the quality of our products, and will always do our best to take care of you. If there are any manufacturing defects within 6 months after your purchase, we will send you replacement free-of-charge.

  • -6-month (180 days) product quality guarantee. Massage bed 2 years warranty.
  • -Please take a photo of the quality issue and send it via the contact page.
  • -We will ship you a replacement free-of-charge.